FAQ

Creating your SpinMills Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage, then fill out the registration form with your basic information including your full name, email address, date of birth, and phone number. Make sure all details are accurate as they'll be used for verification purposes later.You'll also need to create a secure password and select your preferred currency from our available options: USD, EUR, CAD, AUD, or NZD. During registration, you can enter any bonus codes if available, though most of our current promotions are automatically applied to eligible accounts.After submitting your information, check your email for a verification link and click it to activate your account. Once verified, you can log in and start exploring our games or make your first deposit to claim welcome bonuses. Remember to review our terms and conditions before completing registration to ensure you understand all platform policies.

New players at SpinMills Casino can choose from several attractive welcome bonus options. Our primary welcome package offers 100% up to $500 plus 100 free spins, requiring a minimum deposit of $25 and carrying a 40x wagering requirement. This bonus gives you double your first deposit up to the maximum amount, plus free spins to try selected slot games.We also offer alternative welcome packages depending on your region and preferred deposit amount. These may include different percentage matches and free spin combinations, all designed to give new players extra value from their first deposit. Each bonus has specific terms including eligible games, wagering requirements, and time limits for completion.To claim your welcome bonus, simply make a qualifying deposit after registration. The bonus funds and free spins are typically credited automatically, though some promotions may require contacting customer support. Always review the specific terms for your chosen bonus, including which games contribute to wagering requirements and any maximum bet restrictions while the bonus is active.

Currently, SpinMills Casino does not offer no deposit bonus codes. All our promotional offers require a real money deposit to activate, ensuring that players are committed to genuine gaming activity on our platform. This policy helps us maintain sustainable bonus programs while providing substantial value to depositing players.Instead of no deposit bonuses, we focus on delivering exceptional value through our welcome deposit bonuses and ongoing promotions for active players. Our deposit bonuses provide significantly higher bonus amounts and free spin packages than typical no deposit offers, giving you more playing time and better winning opportunities.If you're looking for ways to maximize your initial investment, consider our welcome bonus packages which can double your first deposit. We also regularly update our promotional offerings, so check your account dashboard and email notifications for special limited-time offers that may become available to existing players.

SpinMills Casino supports a comprehensive range of payment methods to accommodate players worldwide. For deposits and withdrawals, you can use major credit cards including Visa and MasterCard, popular e-wallets like Neteller, Skrill, and Mifinity, as well as modern digital payment options such as Apple Pay and Google Pay. Canadian players can also use Interac for convenient local transactions.Deposit processing is typically instant for most payment methods, allowing you to start playing immediately after funding your account. Minimum deposit amounts vary by payment method but generally start around $20-25. There are no fees charged by SpinMills Casino for deposits, though your payment provider may apply their own charges.Withdrawal processing times depend on your chosen method, with e-wallets typically being the fastest option at 24-48 hours, while credit cards may take 3-5 business days. All withdrawal requests go through our security verification process to protect your funds. You'll need to verify your identity before your first withdrawal, and we recommend using the same payment method for withdrawals as you used for deposits when possible.

Wagering requirements determine how many times you must play through bonus funds before you can withdraw any winnings. At SpinMills Casino, our standard welcome bonus carries a 40x wagering requirement, meaning if you receive a $100 bonus, you need to place $4,000 in total bets before the bonus converts to withdrawable cash.Different games contribute varying percentages toward wagering requirements. Slots typically contribute 100%, meaning every dollar wagered counts fully toward your requirement. Table games like blackjack and roulette usually contribute less, often around 10-20%, while some games may not contribute at all. Always check the specific contribution rates in your bonus terms.You have a limited time to complete wagering requirements, usually 30 days from when the bonus is credited. If you don't meet the requirements within this timeframe, any remaining bonus funds and associated winnings will be removed from your account. Track your progress through your account dashboard, which shows how much wagering you've completed and how much remains.

Yes, SpinMills Casino is fully optimized for mobile gaming across all popular devices and operating systems. Our platform uses responsive web design, meaning you can access the full casino experience directly through your mobile browser without downloading any apps. Simply visit our website on your smartphone or tablet to enjoy seamless gaming on the go.The mobile version includes access to our complete game library, with all slots, table games, and live dealer options available in mobile-friendly formats. You can make deposits, request withdrawals, claim bonuses, and contact customer support just as easily as on desktop. The interface automatically adjusts to your screen size for optimal viewing and navigation.Game performance on mobile devices is excellent, with fast loading times and smooth gameplay. Whether you're using an iPhone, Android device, or tablet, you'll experience the same high-quality graphics and features as the desktop version. Your account syncs automatically across all devices, so you can start playing on your computer and continue on your phone without any interruption.

SpinMills Casino partners with over 40 leading game providers to deliver a diverse and high-quality gaming experience. Our portfolio includes industry giants like NetEnt, Pragmatic Play, Evolution Gaming, and Microgaming, ensuring access to the most popular and innovative games in the market. We also feature specialized providers like Big Time Gaming, Thunderkick, and Push Gaming for unique gaming experiences.Our slot collection spans thousands of titles from providers like Yggdrasil, Red Tiger Gaming, and Quickspin, offering everything from classic fruit machines to modern video slots with advanced features. Table game fans can enjoy offerings from Evolution Gaming and SA Gaming, including live dealer options that bring authentic casino atmosphere to your screen.We continuously expand our game library by adding new providers and titles regularly. Recent additions include games from Hacksaw Gaming, Relax Gaming, and Spribe, ensuring our players always have access to the latest releases. All games are tested for fairness and operate on certified random number generators, guaranteeing fair play across our entire platform.

SpinMills Casino operates under proper licensing and regulation to ensure player safety and fair gaming practices. Our licensing information is available in the footer of our website, providing transparency about our regulatory oversight. We adhere to strict standards for player protection, responsible gambling, and financial security as required by our licensing jurisdiction.Our platform undergoes regular audits and compliance checks to maintain licensing standards. This includes verification of our random number generators, payout percentages, and security protocols. We also implement anti-money laundering procedures and maintain segregated player funds to protect your deposits at all times.The licensing ensures that all games operate fairly, disputes are handled properly, and player funds remain secure. If you ever have concerns about fair play or need to file a complaint, our licensing body provides an additional layer of protection and recourse beyond our customer support team.

Account verification at SpinMills Casino is a standard security procedure required before your first withdrawal. This Know Your Customer (KYC) process helps prevent fraud and ensures compliance with international regulations. You'll need to provide documents proving your identity, address, and payment method ownership.Required documents typically include a government-issued photo ID (passport, driver's license, or national ID card), a recent utility bill or bank statement showing your address, and photos of any credit cards used for deposits (with middle numbers masked for security). All documents must be clear, valid, and match the information provided during registration.The verification process usually takes 24-48 hours once you submit all required documents. Our security team reviews each submission carefully to ensure authenticity. You can upload documents directly through your account dashboard or send them via email to our support team. Once verified, your account status updates and you can process withdrawals without further delays.

SpinMills Casino offers multiple convenient ways to reach our customer support team. Our primary support channel is live chat, available directly through the website with quick response times during business hours. This is the fastest way to get immediate help with account questions, technical issues, or bonus inquiries.For more detailed inquiries or non-urgent matters, you can email our support team at support@spinmills.com. Email responses typically come within 24 hours and are ideal for complex issues that may require detailed explanations or documentation. Make sure to include your account information and a clear description of your issue for faster resolution.We also maintain a comprehensive FAQ section covering the most common questions about our platform. Before contacting support, check if your question is already answered here to get instant information. Our support team is knowledgeable about all aspects of the casino and can assist in multiple languages to serve our international player base.

If you encounter technical problems while playing at SpinMills Casino, start with basic troubleshooting steps. Clear your browser cache and cookies, ensure you have a stable internet connection, and try refreshing the page. Many temporary issues resolve with these simple steps, especially problems with game loading or account access.For persistent issues, try accessing the site using a different browser or device to determine if the problem is device-specific. Mobile users should ensure their browser is updated to the latest version, as older browsers may not support all casino features. Disabling browser extensions or ad blockers can also resolve compatibility issues.If troubleshooting doesn't solve the problem, contact our customer support team immediately through live chat or email. Provide specific details about the issue, including what you were doing when it occurred, any error messages received, and your device/browser information. Our technical team can investigate server-side issues and provide personalized solutions to get you back to gaming quickly.

SpinMills Casino is committed to promoting safe and responsible gambling practices among all players. We provide various tools to help you maintain control over your gaming activity, including deposit limits, session time limits, and self-exclusion options. These tools are easily accessible through your account settings and can be adjusted at any time.Our platform includes reality checks that remind you how long you've been playing, helping you stay aware of time spent gaming. We also provide information about gambling addiction resources and links to professional support organizations. If you feel your gambling is becoming problematic, we encourage you to use our self-exclusion feature or contact support for assistance.We train our customer support team to recognize signs of problem gambling and provide appropriate resources when needed. Our gaming environment is designed to be entertaining rather than addictive, with no pressure tactics or misleading promotions. We believe that gambling should always remain a fun recreational activity, never a way to solve financial problems.